Open the BlackBerry Desktop Software. Do any of thefollowing:. To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.
To encrypt your backup data, click Encrypt backup file. If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox. Click Install update.
If you have any query related to this issue , post your query here. Labels: able to back up your smartphone data , blackberry help and support , blackberry usa support , Reload the BlackBerry Device Software using the BlackBerry Desktop Software. Location: United States. After installing the Desktop Experience on Windows, message flow ceases and BlackBerry smartphone users fail to start.
Exchange Server? I have to take the battery out at night to charge because the usb charging port is broken, and when I put it back in the following morning I get the following error message: "Supplementary Service Error: General Error.
I've tried restoring the phone and deleting all the third party applications. I was hoping someone could solve this problem for me. And one other thing, it just started doing this. I've had the phone for about four months, and I just recently started getting the error.
I'm using blackerry bold NullPointerException" this always appears everytime i restart my phone. I know quite a few other people get this, is there a solution or someway to minimise when this happens? I am running 5. This has happened at least four times, when I listen to my music from the bold it says there is an error.
This makes the bold freeze, and the only way it to turn off the bold, which takes forever. Has this happen to anyone else? I've bought a unbranded Bold made in Canada a couple of days ago and after setting up everything okay. Is there any way to fix this without sending it back to warranty?? I bought it online at a HK shop I think I'm about to cry now.
But I am getting an error message as follows; Runtime Error! Please contact the application support team for more information. Which I did and got an automated email telling me basically they won't help unless I am a paying customer.
I removed my media card, transferred some pics to my computer, then re-inserted my media card. Have done this dozens of times, but this time when I re-inserted the media card I got a message saying "Media card inserted contains errors please use a disk error-checking utility on a computer. I added my mail but it had a problem with pushing emails it can only send so I kept trying to remove and add it a lot then now it refuses to add it again saying invalid mail or password although iam sure they are correct and I tested them on my pc.
As long as regular backups have been made of personal settings, emails, etc. If backups have not been done, after this repair, the device will be reset to factory conditions, but will remember the carrier identification. The first step is to go to a cell carriers site and download the current operating system for the device.
Download the device software, follow the instructions to install on the PC. Follow these easy steps to reload and fix a bricked BlackBerry device, make sure your phone is not plugged in at this stage, and the battery is pulled.
Here you will see the Operating System files that will be loaded onto the device. Normally, if upgrading to a leaked or official Operating System from a different carrier, the Vendor. In this case, it is not deleted because the OS that is going to be loaded on is for the carrier of the phone. NB: It was attempted to load another carriers OS on the device used for demonstrating this, by removing the Vendor. It is highly recommended that when fixing a bricked BlackBerry to use the original carriers OS.
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