The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www. Before you request a replacement, make certain you have an Internet connection and review the instructions for your adapter type to ensure you are properly set up.
If your adapter is still not functioning correctly, you must Chat with Us or Call Us for a replacement. Next payment date is more than 4 days away. Account is not on a promotional plan.
No phone lines are on the Annual Prepay Plan. Billing date has not been changed more than three times in the past 12 months. Vonage does not accept payment by mail or in person.
Vonage supports paperless billing only. All your billing information, including taxes, fees and payment details, is available in your Online Account to view or print as needed. You can forward incoming calls to any one phone number, including any international number.
From U. Go to the Profile tab in your Online Account now to update your username, password, email address, phone number, billing address and other profile information.
Phone Number Transfer Correct Number Transfer Issue When you check your number transfer status in your Online Account and an issue is identified, instructions on how to resolve are also outlined. Use the Extensions App to link up to two phone numbers to your Vonage service so you can make and receive calls on the go for the same rates as your Vonage calling plan.
To use the Vonage Mobile App , a Vonage calling plan is not needed. Instead, purchase talk credits so you can make low cost international calls on up to five linked devices. You can additionally talk, text and exchange video chats worldwide for free with other Vonage Mobile users.
With the Vonage Business App , customers continue to have access to the full functionality of their business plan on the go. Visit business support. Go to your app store. Search for Vonage Mobile. Install the app. Cancel Cancel Service Vonage does not offer the ability to cancel your service online or through email.
You must contact Vonage by phone at If your current calling plan is not providing you with benefits you need, review our list of available calling plans to consider your other choices. Whether you are moving across town, across the country, or overseas, there is no need to cancel your Vonage service. You can keep your Vonage account active, take your adapter with you, and link your mobile number to make calls during your move.
Go to Move with Vonage for the details. Whether you have problems with no dial tone, making or receiving calls or sound audio issues, use our Support Tools to help you troubleshoot the issue you are experiencing. For details on our residential calling plans to call internationally or in the U. For information about our small business calling plans, visit business. Automated Payment Hotline Call: to make a payment, check your account balance or update your credit card.
Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.
Vonage Residential Support Enter a search topic. Select a topic to view related articles, videos and interactive tools. Recently signed up for Vonage Service? The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www.
Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. Offer good while supplies last. Limited one prepaid or gift card "Card" per household.
0コメント